Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 17, 2007, 11:29:20 PM

Title: Ports option on OCS
Post by: cavagnaro on April 17, 2007, 11:29:20 PM

Hi,
I have found on one OCS a "Ports" option, but can't find what it does on any OCS document.
Any idea?

Title: Re: Ports option on OCS
Post by: victor on April 19, 2007, 01:19:22 AM

Hi, cavagnaro,

do you mean Server Info: ports entry or something inside Options section?

You are right, there is nothing in the manual about it, so, my guess is that:

a. it means nothing
b. it means something

Not brown-nosing or anything but I have always found Genesys to go a bit further than other makers in trying to customize their products, so if there is something like this and it works, my guesses would be:

1. somehow related GSW_PORTS - specifying the total number of ports this OCS uses for virtual agent support
2. not sure

Have you asked Genesys tech about it? It would be itneresting to see if it means anything!
Sorry I could nto be of more help!

Best regards,
Vic

Title: Re: Ports option on OCS
Post by: cavagnaro on April 19, 2007, 05:05:03 AM

Well it seems to do something with the Dialing ports (??) but not sure yet, have opened a case on Genesys and see what they say.
Will let you know.

Thanks for the help  :)