Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mark on April 26, 2007, 04:27:33 PM

Title: GAD through Citrix - Citrix version needed?
Post by: mark on April 26, 2007, 04:27:33 PM

We have been experiencing a few issues using GAD through Citrix and now have a Citrix version upgrade planned.

Does anybody know what version of Citrix is needed (as a minimum) to run GDesktop 7.2 (unsure of full version number right now!)?

Mark

Title: Re: GAD through Citrix - Citrix version needed?
Post by: Fra on April 27, 2007, 07:28:09 AM

Hi Mark,

Genesys 7.x supported OSs guide states:

Citrix Metaframe 1.8-->GAD 7.1
Citrix AccessSuite 4.0-->Gad 7.2+

Hope it helps.

Fra

Title: Re: GAD through Citrix - Citrix version needed?
Post by: mark on April 27, 2007, 08:41:44 AM

Yeah, I had seen that one, was hoping that there was something a bit more specific though. We are using v9 Citrix metaframe and about to move to v10!

Thanks Fra