Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Jeff on May 29, 2007, 08:34:40 AM

Title: Monitor-mode value
Post by: Jeff on May 29, 2007, 08:34:40 AM

Hello,

I'm stuck. Can someone please explain to poor old me what RequestMonitorCall is and what value of 2 for MonitorMode mean? ???

I have Genesys Documentation CD, but I don't know where to look. Any insight would be great!

Sincerely,
Jeff

Title: Re: Monitor-mode value
Post by: mark on May 29, 2007, 01:03:28 PM

The only reference to monitormode that I can find is in the SIP Server deployment guides.
Unable to find anything relating to RequestMonitorCall though!

Mark

Title: Re: Monitor-mode value
Post by: Ali on June 01, 2007, 05:43:08 AM

If it's related to silence-monitoring and my memory serves me right, the value 2 determines the silence mode: supervisor can hear, but cannot interact with agent. However, I can be wrong, not sure.

Btw, on Genesys Lab Tech Support, I searched for "RequestMonitorCall" and couldn't find anything neither in Documents, nor Solutions.

Title: Re: Monitor-mode value
Post by: victor on June 01, 2007, 12:29:02 PM

there are two types of MonitorModes - OneCall or All Calls, which let you monitor only the call that is taking place right now. The other would monitor DN indefinitely.