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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jtabares on June 01, 2007, 09:48:20 PM

Title: Cisco Call Manager TServer missing some Jtapi events
Post by: jtabares on June 01, 2007, 09:48:20 PM

Hello,

We recently upgraded our Ciso Call Manager from  4.2.3 SR1 to  SR2.  Right after the update TServer stopped receiving a jtapi event of CallCtlConnNetworkReachedEv when an  external extension is dialed and a treatment is applied.  We  rolled back to  SR1..  but we are still broken.  Has anyone encounter similar situation?

Thank you.

Title: Re: Cisco Call Manager TServer missing some Jtapi events
Post by: catanirex on June 02, 2007, 02:06:34 PM

Hi,

Have you checked/forced Tserver to download the original JTAPI file from Cisco Call Manager?

Title: Re: Cisco Call Manager TServer missing some Jtapi events
Post by: jtabares on August 14, 2007, 12:59:46 AM

For  those  interested ,  this  was  fixed  by Cisco in Engineering Special  40 (ES 40) .