Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jeff on June 05, 2007, 08:20:04 AM

Title: SIT error
Post by: Jeff on June 05, 2007, 08:20:04 AM

Hi,

help please!

Cn someone tell me what is causing this?

@16:35:30.3867 [0] 7.2.008.07 send_to_client: message EventError
(Invalid origination or destination address)
AttributeEventSequenceNumber 00000000000008c8
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 386776
AttributeTimeinSecs 1181028930 (16:35:30)
AttributeReferenceID 22
AttributeErrorCode 600
AttributeErrorMessage 'Invalid Number/Domain; SIT - Ineffective other'
AttributeThisDN '7300'
16:35:30.386 Int 04545 Interaction message "EventError" sent to 15

Our environment consists of Avaya PBX and Genesys 7.5.

Title: Re: SIT error
Post by: Sylvainsjc on June 05, 2007, 11:08:30 AM

Hi Jeff,
Can you be more explicit about your problem. Outbound ? Routing strategie ?
Have you checked the dialed number that cause this error ?
Does the DN 7300 has the good right in your PBX to dial this number ?

Title: Re: SIT error
Post by: cavagnaro on June 05, 2007, 02:38:30 PM

A SIT Is usually when PBX receives a message from PSTN indicating some error when trying to reach the number.

Title: Re: SIT error
Post by: victor on June 07, 2007, 10:41:51 AM

Dumb question - you do not have a headset which is kind of half-way plugged in? This was the main cause of this error for us here :>