Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sylvainsjc on June 07, 2007, 03:16:21 PM

Title: Stream Manager deployment with Sip Server 7.5
Post by: Sylvainsjc on June 07, 2007, 03:16:21 PM

Does someone has made a tutorial about the right management to do in CME for making SM work with strategy ???  I spent hours with documentation and don't find a simple way to do this.

Title: Re: Stream Manager deployment with Sip Server 7.5
Post by: victor on June 08, 2007, 12:41:56 AM

Hi, Sy:>

we are using SIP server and SM and URS. What is the problem that I can help you with?

Best regards,
Vic

Title: Re: Stream Manager deployment with Sip Server 7.5
Post by: Sylvainsjc on June 08, 2007, 06:39:02 AM

I'm looking for a documentation which is explaining the best way to configure SM.
==> Options in Sip Tserver (it seems that option sm-port is not needed)
==> DN Voice over IP service with annex tab management (nothing is explained is SM deployment and user guide)
==> Type of wav files needed  Etc.

Title: Re: Stream Manager deployment with Sip Server 7.5
Post by: bublepaw on June 19, 2007, 04:37:56 PM

Hi,

Please look at page 145 in documentation for SIP Server 7.5. There is description how to configure DN, and small text about wav format. Also on page 181 You have detailed description how treatments work.

Most important thing is to properly set contact option on anex tab of VoIP Service DN.

When everything is setup corectly and You still don't hear treatmenst - it can be problem with codecs.

Regards

Paul