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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: eferreyra on June 11, 2007, 01:05:54 PM

Title: EventError where to look at ??
Post by: eferreyra on June 11, 2007, 01:05:54 PM

Im receiving a 1141-Request incompatible with object Event Error in a login attempt, first, if anybody knows why this can happen, thanks for the help, but more in deep:

Where i can get more info about this errors ??

I mead, i know the "Request" was a login, but with object is the incompatible, why ? how can i fix it, what is possible im doing wrong ?

Where i can find more detail about the errors i receive ?

[img]http://error1141.gif[/img]

Thanks

Title: Re: EventError where to look at ??
Post by: cavagnaro on June 11, 2007, 01:51:57 PM

You are doing the TLogin into the TExtension right?
Can you post your code?
There is a 5.1 ActiveX reference guide, that one is very complete compared to the lastest releases of it.

Title: Re: EventError where to look at ??
Post by: S on June 11, 2007, 03:54:47 PM

This could be due to loss of synchronization btn PBX and TServer.
The switch need to be configure to change the state of the agent at login. Can you check if, when agent logs in, the agent has a Ready state?
Agent must be in a non ready state when login.

Title: Re: EventError where to look at ??
Post by: eferreyra on June 11, 2007, 04:43:29 PM

Thanks both, the problem was a wrong queue number, but my original question remains, how can i get more detail for a EventError ?

Nothing in 1141-Request incompatible with object tells me any clue for reach the problem.

Title: Re: EventError where to look at ??
Post by: cavagnaro on June 11, 2007, 04:43:53 PM

Uh? agent on not ready when login in? Well using Alcatel doesn't work in that way. The agent must be logged off.
As now i know you are using an Alcatel OXE things are easier, can the agent login correctly using the hardphone?
Sure using the correct configuration? Does the agent on the PBX needs a password to login? mgr/Applications/CCD/Operators/Operators Data Management/Secret Code Expected = False. Otherwise your Desktop client must accept passwords. (TExtension.TAgentPassword= XXXX)
Does TServer has headset option set to true? If so, does the agent has the headset key configured?

Title: Re: EventError where to look at ??
Post by: cavagnaro on June 11, 2007, 04:53:27 PM

[quote author=eferreyra link=topic=2294.msg8377#msg8377 date=1181580209]
Thanks both, the problem was a wrong queue number, but my original question remains, how can i get more detail for a EventError ?

Nothing in 1141-Request incompatible with object tells me any clue for reach the problem.


[/quote]
Unfortunately as all PBX behave different TServer only informs that by some reason couldn't perform the requested action, there is no error description as Invalid Queue, Invalid Password, etc, there is where manual login comes in and proper tests.