Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on June 11, 2007, 08:19:32 PM

Title: CCPulse stat - Number of agents not ready
Post by: CTIgem on June 11, 2007, 08:19:32 PM

How do I get number of agents not ready status from CCPulse?
I'd like to use it to trigger email if no agents are avail and give number of agents not ready.

Thanks in advance.

Title: Re: CCPulse stat - Number of agents not ready
Post by: Sylvainsjc on June 12, 2007, 07:17:40 AM

If you have this stat in your statserver :
[CurrNumberNotReadyStatuses]
Category=CurrentNumber
MainMask=NotReadyForNextCall
Objects=GroupAgents, GroupPlaces
Subject=AgentStatus

You'll be able to show the number of not ready status in your ccpulse and trigger email

Title: Re: CCPulse stat - Number of agents not ready
Post by: CTIgem on June 12, 2007, 12:11:34 PM

Yes, I see that in stat server.
But not able to figure out how to bring it in CCPulse.

Title: Re: CCPulse stat - Number of agents not ready
Post by: CTIgem on June 12, 2007, 04:00:11 PM

Nevermind, I needed to look at agent group.