Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on June 11, 2007, 10:33:12 PM

Title: SIP Server integration with real PBX
Post by: cavagnaro on June 11, 2007, 10:33:12 PM

Hi,
I'm testing this SIP Server and it's nice.
I have got my SIP agents work. :)
Now i want them to receive real calls that came throught my Alcatel PBX. How i say SIP TServer to communicate also using SIP to my Alcatel OXE that also as a SIP Trunk and can create also SIP registers?

Thanks

Title: Re: SIP Server integration with real PBX
Post by: René on June 12, 2007, 02:21:11 PM

Hi Cavagnaro,

We have running SIP Server (version 7.5.000.18) with OXE (R7.1-f5.401-17-d-cz-c7) in our lab. The integration was done by my colleague but I'll try to provide you with some information.

Calling from SIP to Alcatel
---
A/ Create a DN of type "Trunk" under your SIP switch in CME.
B/ Create new section called "TServer" in Annex of the DN with following keys:

[code]
[TServer]
contact=192.168.142.76:5060 <-- IP address and port of your Alcatel SIP gateway
oos-check=0
oos-force=0
password=
prefix=1 <--- prefix when calling Alcatel's numbers
priority=5
recovery-timeout=0
refer-enabled=true
replace-prefix=1
[/code]

That's everything you need to configure on Genesys side. The options are described in the documentation.

On Alcatel side you need to define IP trunk, SIP proxy and SIP gateway. I know you know Alcatel better then me so you will know how to configure these objects/functionalities. ;-)


Calling from Alcatel to SIP
---
There are no requirements on SIP Server side.

On Alcatel side you need to change your routing to route particular prefix to SIP gateway defined in for calling from SIP Server to Alcatel.

I assume you have access to Alcatel Business Partner site. Try to find document "Configuration Examples of SIP gateway" (dm09011b02800050a2.xml) where you can find detailed information how to configured SIP gateway on Alcatel side.

Hope the information above help you.

Cheers,
René

Title: Re: SIP Server integration with real PBX
Post by: cavagnaro on June 14, 2007, 01:11:55 AM

The SIp to Alcatel worked fine :)
Will configure my OXE tomorrow for the SIP Gateway

Thanks a lot René  ;D

Title: Re: SIP Server integration with real PBX
Post by: Nimesh on January 04, 2008, 04:53:35 PM

Hi , Do you guys have any document on this, we are trying desperately to manage Genesys SIP Tserver with Alcatel OXE as media gateway.

Thanks in advance from help

Regards

Nimesh