Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rhonda on January 01, 1970, 12:00:00 AM

Title: Internet Suite Email Option
Post by: Rhonda on January 01, 1970, 12:00:00 AM

Hi,

The Email option cannot send out autoacknowledgement for followup emails bearing the same customer email address and same subject title. Has anybody workaround this before? I would appreciate help on how to send out acknowledgment automatically for every mail received.

Thanks,
Rhonda

Title: Internet Suite Email Option
Post by: Rhonda on January 01, 1970, 12:00:00 AM

Hi,

Just to update. I finally workaround the limitation by setting up auto eply at the email server end. I understand only Exchange 2000 has such feature to setup some rules for it. However, such rules can be easily overwritten by those rules setup at the email client end.

Rhonda.