Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sylvainsjc on June 13, 2007, 04:05:29 PM

Title: CCPulse and DMA
Post by: Sylvainsjc on June 13, 2007, 04:05:29 PM

Hi all,
I use in CCpulse a template on which one stat is a formula like this :

((ccpulse.Total.statistic("Choix 1")
+ccpulse.Total.statistic("Choix 2")
+ccpulse.Total.statistic("Choix 3"))
/ccpulse.Total.statistic("Entrant SVI"))*100

Now i'm looking for to have this stat in historical datamart. I don't find any way with DMA.  Does anybody could help ?

Title: Re: CCPulse and DMA
Post by: cavagnaro on June 13, 2007, 07:31:23 PM

On DMA there is no way to do that, what you should do is to recreate the formula on BRIO or in CCPulse or whatever you are using to retrieve historical info.

Title: Re: CCPulse and DMA
Post by: Sylvainsjc on June 14, 2007, 05:08:08 AM

Thank you. It's on CCPulse that i wish to obtain this stat in historical. Do you know a way ?

Title: Re: CCPulse and DMA
Post by: catanirex on June 14, 2007, 06:08:16 AM

The formula you have will work if you associate the stats in the template  for both realtime stat and historical .
Associate it with the historical columns.

Title: Re: CCPulse and DMA
Post by: Sylvainsjc on June 19, 2007, 10:16:41 PM

Ok it works fine. I've created formulas in the template for QS and average call time and abandonned time.