Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on June 13, 2007, 07:50:49 PM

Title: From field when agent answers an email
Post by: cavagnaro on June 13, 2007, 07:50:49 PM

Hi,
Customer is asking the following:

On eMail Server i create 3 pop3 accounts.
Customer wants that when the agent answers an email from account 2 the From field is filled with the account 2 info, if answer from account 1 the From field is filled with the account 1 info and so on.

Is it possible?

Title: Re: From field when agent answers an email
Post by: René on June 13, 2007, 08:26:33 PM

Hi cavagnaro,

Yes, it is. That should be the default behaviour how Genesys selects "From" address. What application do you use for the agents?

R.

Title: Re: From field when agent answers an email
Post by: cavagnaro on June 13, 2007, 08:41:14 PM

Actually we are just planning, still testing how to handle emails with only 1 email account they gave me for testing.
So i have not yet touch the GAD which will be the application they will use.
Thanks a lot René  :D