Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mo on January 01, 1970, 12:00:00 AM

Title: Periphonics VPS with Aspect & Genesys
Post by: Mo on January 01, 1970, 12:00:00 AM

Does any one has an idea how Peri Ports is ideally confiured within
Aspect CallCenter Switch & of course within Genesys CME.
Are the IVR ports defined as "Trunks" or "ACD positions" or "Extensions"

Any suggestions??

Mo

Title: Periphonics VPS with Aspect
Post by: Gor on January 01, 1970, 12:00:00 AM

Should be configured as extension.

Title: Periphonics VPS with Aspect
Post by: Mo on January 01, 1970, 12:00:00 AM

What is the corresponding Aspect Object ( like SIU,voice port etc)
to be configured.Does this configuration need any TIC /other card in Aspect?