Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: DeBroglie_Jr on June 18, 2007, 06:24:45 AM

Title: help on Error 600,629
Post by: DeBroglie_Jr on June 18, 2007, 06:24:45 AM

hi,
I want to know what are the various instances during which the T-server throws Error 600 and Error 629.Both these errors are being thrown to the softphone during transfer.
Thanks in advance

Title: Re: help on Error 600,629
Post by: cavagnaro on June 18, 2007, 05:57:29 PM

You should see what happens on your hardphone to understand the errors. On Genesys Support portal download the 5.1 activeX guide.

Title: Re: help on Error 600,629
Post by: DeBroglie_Jr on July 26, 2007, 11:01:51 AM

Can the TServer throw error 629 to the softphone when softphone dials out to an extension and that extension is busy?

Thanks in advance

Title: Re: help on Error 600,629
Post by: cavagnaro on July 26, 2007, 01:41:33 PM

No, that is an TExtension event. What does your TServer logs says?

Common Errors:

Error 1141: Impossible to login
Error 272: Agent logged in elsewhere
Error 1151: Place Out of Service
Error 1161: Similar to 1151
Error 1158: Authentication Error

Title: Re: help on Error 600,629
Post by: victor on July 27, 2007, 04:07:35 AM

Can you post the log? It would be much easier to tell what is happening :)