Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: natlonehat on June 22, 2007, 08:56:35 AM

Title: CPD Ports show erratic dialling
Post by: natlonehat on June 22, 2007, 08:56:35 AM

Hi all,

Can someone enlighten me as to why something like this would occur in Genesys after looking at the attached video?

Thanks

Title: Re: CPD Ports show erratic dialling
Post by: victor on June 28, 2007, 04:35:40 AM

I looked at the video, and it was a bit hard to understand. I assume 7xxx are CPD ports right? I could not tell what was erratic about it. It seems like they became not-ready, dialed and then not ready again. You sure do have a lot of agents WaitingForNextCall!!! I guess your CPD is dialing and hanging up, right? What does the log say?

Can you paste the log showing what happend after RequestMakeCall?

Best regards,
Vic