Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S on June 25, 2007, 03:37:26 PM

Title: VTO ... C_COVER_BUSY
Post by: S on June 25, 2007, 03:37:26 PM

Did anyone face with C_COVER_BUSY messages for the VTO Ports?
basically this is preventing the call to go to that port and call gets default routed. however the next call to that port works fine. it doesn't happen for a particular port, but to random ports.
Anyone knows how to fix it?

Thanks,
S

Title: Re: VTO ... C_COVER_BUSY
Post by: Fra on June 26, 2007, 07:19:51 AM

Switch/TServer/VTO used?

Title: Re: VTO ... C_COVER_BUSY
Post by: tony on June 26, 2007, 12:20:07 PM

s,

What have you defined as your default port and where have you defined it?

Tony

Title: Re: VTO ... C_COVER_BUSY
Post by: S on June 26, 2007, 02:59:20 PM

Avaya G3 switch, 6.5 TServer, VTO 7.0 used
About the default port, I checked the options, I don't see anything specifically setup, unless I am not looking at the right place. Where is it setup?

S