Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kapusta1152 on July 09, 2007, 01:51:41 PM

Title: SCI (7.2) Audit folder did not show a new person; Connected/disconnected OK
Post by: kapusta1152 on July 09, 2007, 01:51:41 PM

SCI  (7.2) Audit folder  did not show a new person.

I created a new person  in CME ATest (Last name =Test; First Name= Audit).
SCI did not reflect this.
Connected and disconnected messages are OK (see attachment).

Thanks,

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Title: Re: SCI (7.2) Audit folder did not show a new person; Connected/disconnected OK
Post by: cavagnaro on July 09, 2007, 03:24:08 PM

CHeck your connections, there must be the Message server.

Title: Re: SCI (7.2) Audit folder did not show a new person; Connected/disconnected OK
Post by: catanirex on July 10, 2007, 06:27:30 AM

Connection between confserv and MS?

The option print-attributes=true in confserv.cfg's log section? (restart needed if not)

Title: Re: SCI (7.2) Audit folder did not show a new person; Connected/disconnected OK
Post by: René on July 10, 2007, 07:21:41 AM

Hi,

Configuration Server logging level has to be set to "Trace" to get requested messages. Please check "Genesys 7.2 Combined Log Events Help" for more details.

Sample "[log]" section of confserv.cfg file with enabled audit.

[code]
[log]
verbose=trace
all=E:\GCTI7\logs\confserv
standard=network
trace=network
segment=10000
expire=5
print-attributes=true
time_format=ISO8601
[/code]

René