Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JP on July 27, 2007, 10:24:07 PM

Title: Understanding conn-1
Post by: JP on July 27, 2007, 10:24:07 PM

This is probably a really stupid question, but I am new so have mercy :)

What makes "conn-1" in the Extensions collection different than "conn-2" and "conn-3"?

I noticed in some of the code samples floating around that only "conn-1" seems to be checked when loading a cti application, and not the other two. Are "conn-2" and "conn-3" somehow different from "conn-1"?

Title: Re: Understanding conn-1
Post by: bublepaw on July 29, 2007, 11:02:29 AM

Hi,

There is no difference between conn-1 and 2 and 3. Most CTI code checks only conn-1 because in most case agent can have only one conversation when CTI application is starting.

Title: Re: Understanding conn-1
Post by: JP on July 30, 2007, 02:50:32 PM

Makes sense. Thanks.