Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: puzzled on July 30, 2007, 04:42:45 AM
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Hi,
I am not sure if this is the right place to ask this, but what does every one think about Virtual Hold Technologies? I am divided. I work for a large cellular company where it has been used for some time and I am finding myself frustrated with licensing terms. I feel that it is time to consider something else. With all the new options out there there is a need to re-assess the needs of my department. On one hand it seems to be part of a broader Genesys solution, but at the same time given that it is a third-party application and abundance of Genesys adapters for other callback technologies I wonder if we get the bigges bang for our buck so to speak.
Did anyone do any studies on TCOs of VHT vs. third-party apps or in-house app?
Great place!