Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vincent on August 02, 2007, 10:10:23 AM

Title: Calling list in OCM not using defined times in calling list object
Post by: Vincent on August 02, 2007, 10:10:23 AM

Been a while since i've used this forum (i didn't look this nice say 7/8 years ago)

I've run into a problem with the Outbound suite (first time using it). Various campaigns have been configured, but when they are imported into OCM (manually) the daily_from and daily_till values from the mandatory fields are taken to set the dialling times instead of the configured times within the calling list in CME.

I'm wondering why it's not using the times defined in the General tab of the calling list in CME? Is there something i'm missing/is configured incorrectly?

Title: Re: Calling list in OCM not using defined times in calling list object
Post by: Fra on August 02, 2007, 10:50:33 AM

Mathieu,

as reported in Outbound Contact 7.x deployment guide, Calling Time From and Calling Time To fields in the Calling List CME object are "not used at the list level at this time".

Fra

Title: Re: Calling list in OCM not using defined times in calling list object
Post by: Vincent on August 02, 2007, 12:08:42 PM

Yeah, i've read it, so it's probably a case of changing the values through a custom process (either on the database or in OCM). Bit annoying really....