Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mark on August 03, 2007, 09:28:10 AM

Title: Inbound Call, send email notification..
Post by: mark on August 03, 2007, 09:28:10 AM

I am guessing what I am thinking is possible, or atleast should be possible, but I cannot make it work. No doubt I am missing some things..

Inbound call, routes to agent. Post route, I would like Genesys to send an email to an internal address (standard mailbox, not genesys monitored) with the attached data from the call.

Anyone have any suggestions of a solution for this?

Any help would be appreciated as always!

Mark

Title: Re: Inbound Call, send email notification..
Post by: cavagnaro on August 03, 2007, 03:45:53 PM

What about inside the agent application softphone to do that, a code to send an email with the data you request?
I doubt you can use Genesys Email motor to do that.

Title: Re: Inbound Call, send email notification..
Post by: mark on August 03, 2007, 11:16:22 PM

That is an interesting point, I wonder if we could integrate it with the new desktop that is being built by GT. Will have to ask the question next week!

Mark