Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mike on August 16, 2007, 04:51:15 PM

Title: ICS 6.5 with Framework 7.1 - How configure Person and Place for emails
Post by: Mike on August 16, 2007, 04:51:15 PM

Hi,

How we configure Persons and Places in CME for emails?

Title: Re: ICS 6.5 with Framework 7.1 - How configure Person and Place for emails
Post by: vivek on August 16, 2007, 05:45:14 PM

Have u tried to configure like Framework 6.5?

Title: Re: ICS 6.5 with Framework 7.1 - How configure Person and Place for emails
Post by: René on August 16, 2007, 06:51:17 PM

Mike,

The configuration is the same as with Framework 6.5. Do you have any issues with that?

René

Title: Re: ICS 6.5 with Framework 7.1 - How configure Person and Place for emails
Post by: Mike on August 16, 2007, 07:12:07 PM

No thanks I just found the configuration that is needed.

Person:
Agent login: 2000 (Voice-Switch)

ICS-Switch
Agent login: 2000
DN: 5000 (DN type: E-mail address)

Voice-Switch:
Agent login: 2000

Place:
Email address (ICS-Switch)
ACD Position (Voice-Switch)
Extension (Voice-Switch)