Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ChadH on August 21, 2007, 12:44:47 AM

Title: Auto Stat Generation in CCpulse 7.0
Post by: ChadH on August 21, 2007, 12:44:47 AM

Hi Everyone,  ???

I'm new to the forum, looks like a great resource. I am also relatively new to the development and scripting side of ccpulse.

I've search through the forum, and haven't found tons that would help with what I want.

Within ccpulse, we have our QueueView. In this view, 4 queues.

I need a way to automatically export, every 300 seconds or so, that queue view as html. I will then need to apply css to the html file, but that is not the tough part.

The only values I need are Queue Names, Service Factor, and Current Number of waiting calls, all per queue. Also, color thresholds once SL gets below a certain amount.

I understand this needs to be done in VB. Can anyone direct me to perhaps a "how-to" or any other resource that might help make this a reality? Obviously, this is eventually going to be used for a wallboard.

Thanks!

C