Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rhonda on January 01, 1970, 12:00:00 AM

Title: WFM UAT
Post by: Rhonda on January 01, 1970, 12:00:00 AM

Hi there,

need advice on how best to carry out UAT on the WFM. Anyone with sample UAT plans/documentation to share? Thanks for your help.

Rhonda.

Title: WFM UAT
Post by: Victor on January 01, 1970, 12:00:00 AM

Hi, Rhonda,
I am sorry for sounding very silly, but what IS UAT?
We have been playing with WFM for over 8 months now; however, I cannot recall anything that would be called UAT.

Thanks,
Vic

Title: WFM UAT
Post by: Rhonda on January 01, 1970, 12:00:00 AM

Hi Victor,

UAT stands for User Acceptance Testing, my customer wants that to be done, to prove to them that it works to the way they wanted. Do you have any checklist that says, these are all the necessary steps to generate a forecast/schedule, do it and you get a forecast/schedule out of WFM?

thanks.

Title: WFM UAT
Post by: Victor on January 01, 1970, 12:00:00 AM

We had a professional service people come teach us about Workforce Manager, and when we have asked for UAT, they gave us an excel sheet that contained some vague checklist points which would not be understood by anyone but people who have used WFM for a rather long time.

We have asked for a project plan and testing schedule as well as a checklist, and after some time, they came up with few docs; however, I would not call it anything of the essense.

Email me if you want it.

Vic

Title: WFM UAT
Post by: Rhonda on January 01, 1970, 12:00:00 AM

Hi Vic,

yes, pls send me whatever document you may have on this WFM UAT. Thanks for your help.

Rhonda