Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: runarM on August 23, 2007, 06:36:45 AM

Title: The correct way to release call from URS 6.5
Post by: runarM on August 23, 2007, 06:36:45 AM

Hi.

We have routingstrategies using a lot of sub-routines. In some cases, we do things like e.g TRoute to external number.
The thing is, when the TRoute is done, the execution of strategies continues for a short periode of time - I guess its the delay while events are passed. Its quite complex to nest out of the substrategies with a call thats not really valid. I would like to end the execution of strategies right there, in the middle of a substrategy - in a clean way, without triggering any "error" - events. When I try to do e.g a "ReleaseCall" - function, i of course get an error since the call is actually already routed.

Ive tried to use the "Default" - but it seems to me that this is not the correct way to do a clean release from the strategies wihtout having to nest back to the main strategy end? Am I correct?

--
runarM

Title: Re: The correct way to release call from URS 6.5
Post by: S on August 23, 2007, 02:13:51 PM

may be you wanna use the exit nodes after the TRoute function node. have u used that?

Unless the call finds a target or exit node, it continues to route the call.
hope this helps