Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vincent on August 24, 2007, 07:35:52 AM

Title: Genesys 7.2 Progressive Outbound question
Post by: Vincent on August 24, 2007, 07:35:52 AM

I've had the course for Outbound and for version 7.2 it states in the training manual "Avoid using virtual agent groups for predictive/progressive campaigns". Why is this? I've been testing with VAG with progressive mode and i see some things happen which are strange (the whole call list is called at the same time, calls get routed to the agent as an inbound call instead of outbound calls). Are these things because of 7.2, what are you experiences?

Title: Re: Genesys 7.2 Progressive Outbound question
Post by: Steph on August 27, 2007, 11:47:59 PM

Our standard outbound is OCS 7.2 and SIP T-Server 7.2 and we also were wondering about this. I think that OCS 7.2 does not fully support VAGs and, perhaps, this is similar to how one needed to use Expand[] command in pre-7.1 URS when using VAGs to get the rights stats.

It is frustrating at times because VAGs are much easier to maintain and it is used with through out our inbound operations. Did you check if 7.5 also has a similar limitation?

Title: Re: Genesys 7.2 Progressive Outbound question
Post by: daveg on October 10, 2007, 03:48:41 PM

There's a fix which seems to cover it - 7.2.002.10 Have you tried it?

Title: Re: Genesys 7.2 Progressive Outbound question
Post by: Peter on November 09, 2007, 10:44:48 AM

Hello, could you please send me the help file for OCM ( it's "outbound contact 7.2 deployment guide")?

Regards.

P.