Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: subzero on August 29, 2007, 08:49:03 AM

Title: Error 51 on blind(single step) transfer
Post by: subzero on August 29, 2007, 08:49:03 AM

Hi,

I'm using verson 7.2.

When running blind transfer (final call is to TeleCall.singleStepTransfer() method)

We get EventError with

ErrorCode          51 

The Event (TeleEvent) has no error message.

The Event is accepted at the initiator agent side - the call never reached the second agent.

Since I have no access to the T-Server log, I don't have any clue what does this error mean.

Please advise.

Thanks,

Dror.

Title: Re: Error 51 on blind(single step) transfer
Post by: mark on August 29, 2007, 09:44:51 AM

If you call the number does it answer?

Would be good to get access to the logs, or get the corresponding log file sent to you.

Mark

Title: Re: Error 51 on blind(single step) transfer
Post by: subzero on August 29, 2007, 01:07:13 PM

The second number can be called.
Actually two step transfer works fine. It's just the one step transfer which fails

Title: Re: Error 51 on blind(single step) transfer
Post by: JTL on August 29, 2007, 03:59:47 PM

Have you tried TMuteTransfer instead of TSingleStepTransfer?