Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: daveg on September 05, 2007, 03:41:44 PM

Title: CCP historical shows *Error* for formulae
Post by: daveg on September 05, 2007, 03:41:44 PM

We use several formulae in CCP which work fine in the realtime display. But when we do a CCP historical report using the same template some - but not all - formulae show as "*Error*". We're just calculating percentages from the staandard stats, nothing complex.

Any ideas?

Title: Re: CCP historical shows *Error* for formulae
Post by: tony on September 05, 2007, 08:18:57 PM

I think it might be an idea to define which stats are showing the error.  Perhaps you could screenshot the composition of one of them... Let the fox see the rabbit, so to speak...  ;)

Tony

Title: Re: CCP historical shows *Error* for formulae
Post by: cavagnaro on September 05, 2007, 11:55:30 PM

Usually that appears when dividing by zero

Title: Re: CCP historical shows *Error* for formulae
Post by: daveg on September 06, 2007, 08:11:34 AM

Oops! Failed to associate one of the stats with a historical table! No wonder it errored. Sorry!

Title: Re: CCP historical shows *Error* for formulae
Post by: tony on September 06, 2007, 07:46:50 PM

6 out of 10 for effort...  ;)