Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Fred_Smith on September 11, 2007, 10:33:03 PM

Title: WFM 7.5 Solution Import Failed, on Framework 6.5 System
Post by: Fred_Smith on September 11, 2007, 10:33:03 PM

I am trying to upgrade a test server currently running Framework 6.5 & WFM 6.5 to WFM 7.5 and leave Framework 6.5.

I have the manual, have loaded all of the prerequisites and am following the steps in the Manual.  I have reached the point where I am supposed to "Import" the new solution via CME. 

I am using the WFM CD 7.5.002.01 CD that I downloaded.

The actual error I get when I attempt to save the "WFM_Solution_750.sd" is as follows:

[b]Error message: [/b] SCEE013 - Incomplete data, or the specified information is not within the allowable range
[b]Last Action:[/b] Add
[b]Object Type:[/b] Application Service Permission
[b]Object Property:[/b] Application Type

-----------------------------------------

I also attempted to save the "WFM_Solution_6.sd" and got the following error:

[b]Error message:[/b] SECE011 - Duplicate information specified.  The specified information is duplicated within the current scope.
[b]Last Action:[/b] Add
[b]Object Type: [/b] Application Service Permission
[b]Object Property:[/b] Application Type

What the heck am I doing wrong?

Title: Re: WFM 7.5 Solution Import Failed, on Framework 6.5 System
Post by: Fra on September 12, 2007, 11:59:15 AM

Fred,

SCEE013 means something like the object you are importing is not compatible with your configuration db; the 7.5 WFM deployment guide states this WFM version is compatible with 6.5 configuration enviroment, but there are always some limitations, especially when wizards are used.
SCEE011 means instead that the object you are importing already exists in your configuration.

Fra

Title: Re: WFM 7.5 Solution Import Failed, on Framework 6.5 System
Post by: René on September 12, 2007, 12:49:49 PM

Fred,

There were some changes related to solution object implemented in release 7.x so maybe the format of exported solution isn't compatible with 6.5 release. Try to create the solution by yourself as the workaround.

René

Title: Re: WFM 7.5 Solution Import Failed, on Framework 6.5 System
Post by: Fred_Smith on September 12, 2007, 07:11:32 PM

Thanks Fra & René,

I figured it was somthing like that.  I know I must sound really stupid but how do I add a new solution?  The only thing I see in CME is create a new folder.

Title: Re: WFM 7.5 Solution Import Failed, on Framework 6.5 System
Post by: Fred_Smith on September 12, 2007, 07:22:21 PM

Never mind, just thought how to do it.  Sorry sometimes I don't stop to think around the problem.

Title: Re: WFM 7.5 Solution Import Failed, on Framework 6.5 System
Post by: Tefleon on September 13, 2007, 07:43:28 AM

Fred.

Not sure of this is the method you used but you can try using the 6.5 templates.  If its not the method you used, any chance you can let me know what did work??

Ta

Title: Re: WFM 7.5 Solution Import Failed, on Framework 6.5 System
Post by: Fred_Smith on September 24, 2007, 08:27:15 PM

Tefleon,  I did try the WFM_Solution_651.sd template that imported with no problems which is what I thougt since I am running 651 framework.  Today I am attempting to add Components and Component definitions so that it will work for me.  I will post my results as I finish.