Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Grega on September 13, 2007, 04:59:32 PM

Title: Treatments and Preview
Post by: Grega on September 13, 2007, 04:59:32 PM

Hi,

I'm having a few difficulties getting treatments to work on preview campaigns, where the call hander is returning the dial result back to the campaign calling list.  It does not re-schedule the call based on the criteria stated in the treatment.

Any ideas?

Many thanks,

G.

Title: Re: Treatments and Preview
Post by: cavagnaro on September 13, 2007, 07:12:38 PM

what?
What is a call hander? The agent? Record_handle?
What does your treatment says?

Please be more detailed, your question is too ambiguous.

Title: Re: Treatments and Preview
Post by: mark on September 14, 2007, 09:31:02 AM

Cava, the call handler is an agent.

Title: Re: Treatments and Preview
Post by: cavagnaro on September 15, 2007, 05:11:03 AM

Ok,
Please Grega can you explain in more detail your problem? An example Call flow and agent procedure and also your treatment description or screenshot will help a lot to determine your exact problem

Title: Re: Treatments and Preview
Post by: Grega on September 20, 2007, 12:37:26 PM

Cava, I have now resolved this.  thanks for your help.

Greg.

Title: Re: Treatments and Preview
Post by: cavagnaro on September 21, 2007, 02:40:15 PM

And what was it?

Title: Re: Treatments and Preview
Post by: jjavierv on February 08, 2008, 12:06:38 AM

Hi!!! I may have the same problem, and wondering how you guys solved it!  :o

This is the scenario:  I have my softphone, working fine with progressive and predictive dialing modes, calls are made and received, treatments working fine and rescheduling superb!... but... when I try "preview", I save the call result using "UpdateCallCompletionStats", hoping OCS understands or reads it, so it can trigger the treatment, but... nothing happens :(

Am I using the wrong request?  ??? ???