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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: linalf on September 14, 2007, 08:56:07 AM

Title: CCPulse statistic calculation
Post by: linalf on September 14, 2007, 08:56:07 AM

Does anybody Know the custom script for Maximum waiting time in Queue in CCPulse+? If there are 3 calls in Queue, the output should be the maximum wait time.

Please help..

Title: Re: CCPulse statistic calculation
Post by: mark on September 14, 2007, 09:34:56 AM

Hi linalf,

Can i ask why you would only want to see max wait time if there is more than 3 calls waiting?

Mark

Title: Re: CCPulse statistic calculation
Post by: CTIgem on September 14, 2007, 12:22:46 PM

CurrMaxWaitTime is standard in CCPulse.
Run it against Queue or VQ.

Title: Re: CCPulse statistic calculation
Post by: mark on September 14, 2007, 02:15:22 PM

Don't have CCPulse to hand to try this, but something like this could work:

[code]
if ccpulse.statistic("CurrMaxWaitingCalls") < 3
'-- : -- : --'
else
result.Duration = ccpulse.statistic("CurrMaxWaitTime")
[/code]

Basically, if there are less than 3 calls queuing, Max Wait Time will be --:--:--.

Potentially the above might not work, but it can be done from the stats within the template easily, would make it like:

[code]
if(ccpulse.Calls.Wait < 1)
'-- : -- : --'
else
result.Duration = ccpulse.Time.MaxWait
[/code]

ccpulse.Calls.Wait is your CurrNumberWaitingCalls stat in the template
ccpulse.Time.MaxWait is your CurrMaxWaitTime stat in the template.

Hope that helps!