Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JTL on September 14, 2007, 03:09:04 PM

Title: CC Pulse v7.5 - decimal places?
Post by: JTL on September 14, 2007, 03:09:04 PM

Just been asked by the business... previously, in older CC Pulse versions, they could turn off decimal places so the Service Level was displayed as an integer. This was sorted and all templates were fine.

Recently been trialling v7.5 CCP:

"With version 7.5, they are not able to configure the service level figures to display with no decimal points and they need the output from this template in this format.
In version 7.1 they can configure this to no decimal points.”

Any ideas?

Title: Re: CC Pulse v7.5 - decimal places?
Post by: cavagnaro on September 15, 2007, 03:35:13 AM

Maybe a formula that eliminates the decimals?