Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: Agent Import into CME
Post by: Vic on January 01, 1970, 12:00:00 AM

A quick question

do you think it would be useful to develop an application which would import agents from a CSV file into CME?

Title: Agent Import into CME
Post by: Jim on January 01, 1970, 12:00:00 AM

Sure, we have a high turnover rate and having 60 new agents start in a week is not unheard of. Talked to a field rep from Genesys and he said he used one that entered the agent directly into the DB but he never sent me be the code.

Currently we do not enter agent information in Genesys since we only have framework but that could change in the near future and batch entry of agents would be great.

Jim

Title: Agent Import into CME
Post by: JohnT on January 01, 1970, 12:00:00 AM

We also have high turnover and a .CSV import/export utility would greatly help us cut down on the administrative time spent entering the exact same agent data into our Lucent/Avaya switch and Genesys.