Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leapfrog on September 29, 2007, 09:15:42 PM

Title: Support for Cisco CallManager
Post by: Leapfrog on September 29, 2007, 09:15:42 PM

Team,

What is the latest release of CallManager supported by Genesys v7.5 ?

Regards

Leapfrop

Title: Re: Support for Cisco CallManager
Post by: René on September 30, 2007, 03:04:02 PM

Hi,

The latest supported CallManager version is 5.1.1. You need TServer 7.5 in such case.

René

Title: Re: Support for Cisco CallManager
Post by: Leapfrog on October 01, 2007, 11:08:23 AM

Thanks a lot René for your help.

I am challenged in internal of my company by telephony's department in charge to deploy CallManager. They ask me how I can be sure that Genesys and Cisco will run together. Because on the web site of Cisco, the current compatibility is between CallManager v4.1 and Genesys TServer 7.2.

Regards,

Leapfrog.

Title: Re: Support for Cisco CallManager
Post by: René on October 01, 2007, 06:22:09 PM

You're welcome.

Genesys is direct competitor of Cisco in the call centre area so I would doubt that certification takes some (long) time due "unknown" reason ;)

You can find supported versions of CCM in the release notes of TServer for Cisco CallManager.

René

Title: Re: Support for Cisco CallManager
Post by: andrew chau on February 09, 2008, 03:21:15 AM

Is the Genesys IP contact centre compatible to Cisco CallManager 5.1?

Title: Re: Support for Cisco CallManager
Post by: cavagnaro on February 09, 2008, 05:33:23 AM

Genesys IP contact Center? What is that? Can you be more specific? Under Genesys all is IP so don't understand your question...

Title: Re: Support for Cisco CallManager
Post by: andrew chau on February 10, 2008, 05:08:15 AM

Sorry.... I would like to know the compatibility between Genesys Software ACD and Cisco CallManager 5.1.

Many tkx.

Title: Re: Support for Cisco CallManager
Post by: cavagnaro on February 10, 2008, 07:28:11 AM

? Genesys is a CTI, one of his products is URS (Universal Routing Server) which is something like an ACD but much more advanced.
As Genesys is compatible with CCM and your version is covered I see no problems.