Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sylvainsjc on October 01, 2007, 01:31:21 PM

Title: CCPulse - Way to count time where there is no agents loggedIn Queue
Post by: Sylvainsjc on October 01, 2007, 01:31:21 PM

I know it is possible to get the currentloggedinqueue and currentwaitingcall for a queue.

But is it possible to calculate the time where there is no agents logged in queue ?

I need to report time where no agents was loggedin queue

Title: Re: CCPulse - Way to count time where there is no agents loggedIn Queue
Post by: tony on October 01, 2007, 01:35:52 PM

Do you mean Total Time or do you mean [b]specific[/b] periods of time when there were no Agents Logged In?

Tony

Title: Re: CCPulse - Way to count time where there is no agents loggedIn Queue
Post by: Sylvainsjc on October 01, 2007, 01:53:22 PM

I mean Total Time but this under don't work...

[AgentLogInTime]
Category=TotalTime
Description=Total Login Time for all agents logged into a queue.
MainMask=AgentLogin
Objects=GroupQueues, Queue, RoutePoint
Subject=DNAction

Title: Re: CCPulse - Way to count time where there is no agents loggedIn Queue
Post by: mark on October 01, 2007, 04:09:09 PM

Could you not minus the time logged into queue away from total time the queue is open?

might not be possible to show in ccp, but can be shown in other apps.

Title: Re: CCPulse - Way to count time where there is no agents loggedIn Queue
Post by: cavagnaro on October 01, 2007, 04:49:31 PM

It never will work as the loggedin event only happens on the Agent Object, never on the RP or the Queue as it is not a retrospective action.

Maybe a MaxTime for the AgentGroup and MainMask LoggedOut