Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tony on October 09, 2007, 02:21:11 PM
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<edited the title, to gather some sort of interest!>
...I think I may have asked this before but it was some time ago and we may all be a bit wiser now...
What's your views on Infomart/ICON, in relation to the current offering of ccon? How would it fit your business model? Do you have to do a lot of customization? Are you waiting for an reporting interface with canned reports before you move forwards, too...?
One for me would be trying to justify the cost - has anyone conducted a successful/approved ROI study on Infomart, yet?
Let's have a debate! :)
Tony