Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on October 10, 2007, 12:00:35 AM

Title: No AgentID in AgentNotReady
Post by: victor on October 10, 2007, 12:00:35 AM

Hi,

can someone please tell me when AttributeAgentID is present and when it is not in EventAgentNotReady?

My guess is when agent is assigned a skill in Avaya then you get AgentID, when there is no skill assigned, you don't.

Here is one with AgentID present:
[quote]
2007-10-07 @ 09:23:11 INFO ,  DoQueueFromTserver(run)  'EventAgentNotReady' (76) attributes:
AttributeEventSequenceNumber [long] = 5234480
AttributeAgentWorkMode [int] = 3 [AfterCallWork]
AttributeThisDN [str] = "7352"
AttributeAgentID [str] = "76018"
AttributeCustomerID [str] = "Resources"
AttributeTimeinuSecs [long] = 58471
AttributeTimeinSecs [long] = 1191716591
[/quote]

Here is the one without:
[quote]
2007-10-07 @ 09:26:23 INFO ,  DoQueueFromTserver(run)  'EventAgentNotReady' (76) attributes:
AttributeEventSequenceNumber [long] = 6165653
AttributeReasons [bstr] = KVList:
'ReasonCode' [int] = 4
AttributeReferenceID [int] = 124
AttributeExtensions [bstr] = KVList:
'ReasonCode' [int] = 4
AttributeAgentWorkMode [int] = 4 [AuxWork]
AttributeThisDN [str] = "8323"
AttributeCustomerID [str] = "Resources"
AttributeTimeinuSecs [long] = 20022
AttributeTimeinSecs [long] = 1191716784
[/quote]

At first I thought it was ReasonCode, but I cannot base that assumption on anything other than a hunch.

Thanks in advance!
Vic

Title: Re: No AgentID in AgentNotReady
Post by: Fra on October 10, 2007, 07:47:15 AM

Hi Vic,

[quote author=victor link=topic=2510.msg9582#msg9582 date=1191974435]

can someone please tell me when AttributeAgentID is present and when it is not in EventAgentNotReady?

My guess is when agent is assigned a skill in Avaya then you get AgentID, when there is no skill assigned, you don't.

[/quote]

I can tell you that is not about having assigned a skill; even with soft-login mode (no skill and not even a LoginID on Avaya) I still get the AgentId attribute on EvenAgentNotReady.

Fra

Title: Re: No AgentID in AgentNotReady
Post by: cavagnaro on October 12, 2007, 12:46:57 AM

I have also tested it and yes it's there.

[code]
@19:42:55.8360 [0] 7.5.001.05 distribute_response: message EventAgentNotReady
AttributeEventSequenceNumber 000000000004f008
AttributeTimeinuSecs 836000
AttributeTimeinSecs 1192149775 (19:42:55)
AttributeReferenceID 3
AttributeExtensions [58] 00 02 00 00..
'GCTI_THIS_DEVICE_NAME' 'Agente Pruebas'
'ReasonCode' '0'
AttributeAgentWorkMode 4 (AuxWork)
AttributeThisQueue '598023'
AttributeAgentID '6060'
AttributeThisDN '5061'
19:42:55.836 Trc 04542 EventAgentNotReady sent to [556] (0000028c DesktopToolkitX 192.168.100.72:1543)
[/code]