Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on October 12, 2007, 04:16:33 PM

Title: Expert Contact (Remote Agent)
Post by: CTIgem on October 12, 2007, 04:16:33 PM

Hi,

Anyone implemented Genesys Expert Contact?
Just wondering how do I configure home phone numbers or cell phone numbers as DN in CME.
Is it just 10 digit number plus access code?

Thanks in advance.