Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: clark153 on October 17, 2007, 02:41:26 PM

Title: Genesys GETS and Microsoft OCS
Post by: clark153 on October 17, 2007, 02:41:26 PM

What is your opinion on GETS?  Has the newly announced integration to MS OCS ‘07 improved it?  I had heard a few months back that GETS was having problems scaling, is this accurate?  Would someone considering GETS now be in a better position?

Thanks for your input.

Title: Re: Genesys GETS and Microsoft OCS
Post by: jimh on October 18, 2007, 06:15:47 AM

What is GETS?

Title: Re: Genesys GETS and Microsoft OCS
Post by: clark153 on October 18, 2007, 10:31:22 PM

Genesys Enterprise Telephony Software.  It is a software platform that integrates with Micorsoft Office Communications Server (and in the past with Live Communication Server), and extends the T-Server into the whole enterprise, not just the call center.  Basically a Unified Communications application.