Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: urt on October 18, 2007, 09:47:11 AM

Title: GVP SIP transfer on Alcatel ??
Post by: urt on October 18, 2007, 09:47:11 AM

Hi,

Is there any-one having experience on an integration between GVP IPCS 7.5 and an Alcatel.
Here is the scenario;
-the call hits a RP and then the call is transfered to GVP
-GVP answers correctly (DTMF collection, attach data)
-GVP transfers back the call to a RP
The transfer is made correctly trough the ISCC feature but when the agent answers the call, the call is released...

We are using the SIP Refer method but... still having the same issue.

Any ideas ??
THX

Title: Re: GVP SIP transfer on Alcatel ??
Post by: victor on October 18, 2007, 03:23:47 PM

Can you please post the log? 

Here are some of the standard things to look out for:

1. lack of ACK
2. transfer happening while call is in a process of being delivered to the end-point.

Best regards,
Vic

Title: Re: GVP SIP transfer on Alcatel ??
Post by: bublepaw on October 29, 2007, 08:11:09 PM

Hi,

Also there can be a problem with codec negotiation. I did have some problems with A4400 and SIP in general and forcing the same and one codec on all devices sometimes solved problems.

Paul