Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dink on October 25, 2007, 04:29:50 PM

Title: CC pulse and RONA
Post by: dink on October 25, 2007, 04:29:50 PM

I need to have the number of call "redirected on no answer'in my reporting. In one of the topics I have read that I can use the statistic "Total_Forwarded" It is no problem to add this in this options of the Stat Server. However when I try to create a template, thus function is not available and I am not able to select this function. Any ideas ?

Title: Re: CC pulse and RONA
Post by: abdel on October 25, 2007, 06:55:53 PM

i think that you need to re-start your stat server that CCPulse connect to it, after you'll find your new stat.

Title: Re: CC pulse and RONA
Post by: dink on October 25, 2007, 08:04:53 PM

abdel,

i restarted the stat server; nothing changed

Title: Re: CC pulse and RONA
Post by: Sylvainsjc on October 26, 2007, 07:17:35 AM

Change statserver logs to all and restart it.
Then find the name of the new stat in the logs, there must be an error...
Maybe a snapshot of the stat you create may help...

Title: Re: CC pulse and RONA
Post by: mark on October 26, 2007, 07:31:24 AM

Have you created the stat on the stat server that you are connecting to with CCPulse?

an extract from the statserver log on startup would be good :]

Mark

Title: Re: CC pulse and RONA
Post by: dink on October 26, 2007, 08:29:31 AM

Thx chaps

The problem seems to be solved. I checked the log files and it seems to be ok. It is available when I create a new template, but it is not available when I try to modify an existing template.

cheers

dink (roger)