Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dink on October 29, 2007, 10:29:13 AM

Title: CC pulse Rona by Agent
Post by: dink on October 29, 2007, 10:29:13 AM

In CC pulse it is possible to have the RONA (redirect on no answer0 via the statistiical function Total_Forwarded. Is it also possible to have this by agent ??

Title: Re: CC pulse Rona by Agent
Post by: cavagnaro on October 29, 2007, 02:16:43 PM

As I remember yes, you can get that stat from the agents