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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: riaz on November 06, 2007, 02:18:35 PM

Title: Installing Config Database on Cluster, getting DBServer not found
Post by: riaz on November 06, 2007, 02:18:35 PM

Hi

I was wondering if anyone can help me with a DBserver problem. I have installed the Config databae on a msql 2005 with config server and dbserver on a seperate machine, however when starting the config server I see in the logs 

Cannot connect to DBServer 'DBServer' at host 'kaptec-cl01', port 4040, reason 'Server not found'

The dbserver is up and running listening on port 4040.

Can any one help on this, below is the dbserver and config server files


--------------
dbserver
---------------

[dbserver]
host=kaptec-cl0l
port=4040
management-port =4581
dbprocesses_per_client=1
dbprocess_name=./dbclient_msql
#
oracle_name=./dbclient_oracle
informix_name=./dbclient_informix
msql_name=./dbclient_msql
sybase_name=./dbclient_sybase
db2_name=./dbclient_db2
#
connect_break_time=1200
tran_batch_mode=off
#
#---------- dbserver log options ----------
#
[log]
verbose=all
all=c:\gcti\logs\dbserver\dbserver



---------------------
config server
----------------------
[confserv]
port =2020
management-port =2021
server = dbserver
history-log-keep =7200
history-log-scan = 600
history-log-save = file
history-log-file-size =512000
history-log-file-name =histlog
encryption = false
encoding = utf-8

[log]
verbose = all
all = c:\gcti\logs\conserv\confserv
segment = 10000
expire = 20
print-attributes = true
time_format=locale

[hca]
schema = none

[soap]
port = [ToBeChanged: soap_port]

[dbserver]
host =kaptec-cl01
port =4040
dbengine =mssql
dbserver =SQLCLUSTER
dbname =GenesysCFG
username =
password =
reconnect-timeout = 10
response-timeout = 600

Title: Re: Installing Config Database on Cluster, getting DBServer not found
Post by: Kevin S on November 06, 2007, 04:40:39 PM

It could be the font, but first thing I noticed is a difference in the host for the dbserver.

From the [dbserver] section of the dbserver.cfg, it is listed as:
[dbserver]
host=kaptec-cl0[b]l[/b]
port=4040

(It looks like a lower case L to me)

From the Config Server section,
[dbserver]
host =kaptec-cl01
port =4040

(It looks like the numeral 1 [one] to me)

Not sure which it should be in your environment, but that's the first thing that pops out to me.