Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Louis on November 12, 2007, 01:32:43 PM

Title: Mlink Timeout
Post by: Louis on November 12, 2007, 01:32:43 PM

I've got the following setup:
Nortel 81C with rel 25.40 software, Symposium Link 5 and Genesys 7 software.
Customer complains about default routing with incoming ACD calls.

See error messages in Genesys Log:
@10:35:47.9190
**    ml_rq_timeout_clean: no response for request_id 0x77ec, timeout 134 s
@10:35:47.9190
**    mlink_scan_rq_list: total 4, deleted 1

What does this mean?
Are there any patches for Genesys as patches on M1 and Symposium are up to date?

Title: Re: Mlink Timeout
Post by: mark on November 12, 2007, 02:11:00 PM

Hi Louis,

From the tech support site:

[quote=tech support]The message "ml_rq_timeout_clean" is printed in the log file when TServer sends a message to the Meridian Link, but did not get response (due to congestion on the link, for example). Because this is a debug-level message, it does not in itself indicate an error.

Tserver works with a queue of requests for every DN: one of the criteria for keeping a request in the queue is if the link did not answer the tserver request. The message above indicates such a failure to answer, but as a housekeeping message it does not mean there has been any problem at the tserver messaging level.

Another possibility. The call was transferred to a non-monitored dn, call was never transferred back into tserver visibility, therefore tserver never seen the released event. the timeout is tserver cleaning up the callid.

[b] This is an issue with the Link. Tserver makes a request to the switch, but the switch doesn't respond. Please check with your network people or Link people to resolve this switch issue. [/b]
[/quote]

The bit in bold looks interesting!

There are numerous instances of this error on the support site, I have looked at a couple and they all give the same response, which makes a change!

Mark

Title: Re: Mlink Timeout
Post by: Louis on November 15, 2007, 06:37:24 AM

Hi Mark.

Thanks for the feedback.

Do you know where I can get documentation that will assist me in troubleshooting   
the Genesys T-Server.

I know Symposium and Nortel products very well but Genesys is a grey area for me.

Regards

Louis

Title: Re: Mlink Timeout
Post by: mark on November 15, 2007, 09:20:59 AM

There is bags of documents on the Genesys support site: http://genesyslab.com/support/home/index/

Plenty of reading material :D

Mark