Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Richard on January 01, 1970, 12:00:00 AM
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Does anyone have an answer to configuring two Tservers to talk to one Symposium. I have been successful in connecting two applications but only the first one can register properly. Any assistance would be greatly appreciated. Running SCCS 4.0 against G6 on Nortel Option 61c rls 25.
Here is Nortel's comments:
There is no "special" configuration on the Link end (SCCS or Meridian Link). Instead, on your application, TServer, CallPath, TAPI, etc. you just need to define the ApplicationID to be different for each different host. The Link interface supports up to 16 different simultaneous hosts. This has been the case since Meridian Link 5's TCP/IP interface was introduced a few years ago.
I registered the second link through the Mlink_tool and I was able to connect successfully but I got the following errors on this link:
Registration failed: DN 4003, type 0x1a, cause 0x2033: Internal error
@18:18:32.3705 [0] 6.1.00115 send_to 0x00030002: message EventError
(Internal error)
AttributeCustomerID 'RHB_CCC_Production'
AttributeTimeinuSecs 370560
AttributeTimeinSecs 990613112
AttributeReferenceID 123
AttributeThisDN '4003'
AttributeErrorCode 218
This number is not controlled or registered by the other TServer. Any suggestions greatly appreciated.
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Can't monitor same DN's, agents etc, but 2 tservers do fine. Be sure license can handle because you can't run to license mgr's on same box. be sure Tserver ports are different ( these are the ports tserver opens as 'LISTENING'.
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FYI,
We have successfully connected to two Tservers with SCCS 4.0 running G6.1. To do this you need unique hostnames and IP addresses and to make sure appliation ids and port numbers for each Tserver are unique as well. To confirm connections on the Symposium server do netstat
and look for multple occurrences of port 3000 for the links.
regards,
Richard
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Richard
How long have you had 6.1 up and running? Did you convert from 6.0 ( or 5.1 ) or clean install?
thanks
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FYI
You don't need 2 host's and IP's, Just ports.
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CFG of the first TServer
[extrouter]
defaultdn=
reconnect out=5
register out=60
request out=10
routedn=
timeout=30
[logcontrol]
loguffering=false
logcheckinterval=60
logfile
ame=e:\gcti\logs\tserver.txt
logfilesize=10000000
log
emoveoldfiles=false
[tcpoptions]
hostname=Meridian
port=3000
protocol=tcp
[TServer]
attachcdninfo=on
check enantprofile=false
compatibilityport=3010
completexferondisc=on
hexdump=yes
internaladdrlength=
licensefile=7260@10.6.100.193
link1
ame=tcpoptions
link imeout=
log raceflags=on
mail
ame=MeridianMail
managementport=3001
max runk
umber=
mlinkapplicationid=Meridian
mlinkcustomer
umber=0
mlinkhostid=Lanlink
mlinkpollinterval=0
mutexfermethod=2step
nocalldisconnect=3
nocallid
elease=on
nrdyafterlogin=off
numoflicenses=210
origcallxferinit=xfer
rlsextconsult=on
serverid=2
setdnisfromdest=off
verbose=true
version=5
wrongcallid
elease=off
[x25options]
comport=
mode=svc
protocol=x25
restartdelay=
template=
userdata=
x25address=
x25device=
x25localaddr=
CFG of the second TServer
[extrouter]
defaultdn=
reconnect out=5
register out=60
request out=10
routedn=
timeout=30
[logcontrol]
loguffering=false
logcheckinterval=60
logfile
ame=d:\gcti\logs\tserver.txt
logfilesize=10000000
log
emoveoldfiles=false
[tcpoptions]
hostname=Meridian
link
umber=0
port=3000
protocol=tcp
[TServer]
attachcdninfo=off
check enantprofile=false
compatibilityport=3010
completexferondisc=off
hexdump=yes
internaladdrlength=
licensefile=c:\flexlm\license.dat
link1
ame=tcpoptions
link imeout=
log raceflags=on
mail
ame=MeridianMail
managementport=3001
max runk
umber=
mlinkapplicationid=Meridian1
mlinkcustomer
umber=0
mlinkhostid=Lanlink
mlinkpollinterval=0
mutexfermethod=fast
nocalldisconnect=3
nocallid
elease=on
nrdyafterlogin=off
numoflicenses=210
origcallxferinit=xfer
rlsextconsult=on
serverid=1
setdnisfromdest=off
verbose=true
version=5
wrongcallid
elease=off
[x25options]
comport=
mode=svc
protocol=x25
restartdelay=
template=
userdata=
x25address=
x25device=
x25localaddr=
Hope it helps
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I have never seen this:
licensefile=7260@10.6.100.193
In other words you can just specify a port where license manager is running instead of a path to a license file??? That would be REALLY great! Does it work on 5.xxx?
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Just wondering what the 2 cfg's are showing other than server id being different and link number under switch ( which implies seperate links ). With Symposium you can run 2 tservers against same link ( listens on port 3000 ) as long as Monitored DN's etc are different ( otherwise why run 2 tservers ) and under server info tab in cme for tserver(s) the ports are different. Just wondering? good info though.
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yes it works without a problem.