Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: eferreyra on November 20, 2007, 05:50:49 PM

Title: 186-Set is in target state
Post by: eferreyra on November 20, 2007, 05:50:49 PM

Any clue about why this error can happen or what that means in the Login of an Agent, using T-Library Activex Toolkit 7.2

Thanks.

Title: Re: 186-Set is in target state
Post by: catanirex on November 21, 2007, 07:56:40 AM

Check the physical telephone, pick up the receiver and place it on the table.

Try again.

Title: Re: 186-Set is in target state
Post by: victor on December 14, 2007, 10:26:38 AM

Here are two possibilities as I see it:

1. another agent logged into the same DN
2. your phone was off the hook

Best regards,
Vic