Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Anitya on November 26, 2007, 05:01:36 PM
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Hello,
i want to know if there a way to see in CCPulse the first login hour of an agent.
Thanks!!
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CCPulse no, check on StatServer guide info about login table, this will record all agent interaction.
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I would imagine you could do it through CCPulse, if you created an historical hourly report, you could create a filter on EventLoggedIn. This would create a counter, and show you the value for each hour.
I know its not exactly what you want, but it would work. Search the Genesys support database for some examples on how to create custom stats within CCPulse.
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Uh? This will show on the range of 10:00 to 10:30 for example 1 login, but there is 30 minutes on where the agent could did that login. Also, another events as the phone being out/in service produce the EventLoggedIn.
I still believe the StatServer table is the best solution.
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[quote author=cavagnaro link=topic=2608.msg10280#msg10280 date=1196785528]
I still believe the StatServer table is the best solution.
[/quote]
Whether or not is the best solution is debatable, I think it depends on what the topic originator is looking for. If the purpose is to track/adhere to schedule then there is other tools, like WFM or Icon, but if you are just looking for a quick glance on how many agents are logged in or around what time an agent logged in(and how many times), CCPulse is a good choice.
Alternatively, you can use the stat server tables, but you will most likely want to build a dashboard type application that collects/aggregates the data so it is usable by the business.
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Well but reading his posts he wants the first login hour, with StatServer tables and Brio you can do a very good tool for this, without WFM, ICON or any other that will require additional costs.
CCPulse solution is a good solution for what you mention and very used, but fails on giving the exact time of an event.