Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S on December 03, 2007, 07:21:52 PM

Title: CCPUlse icon issue!
Post by: S on December 03, 2007, 07:21:52 PM

We have 2 statservers. CCP1 One connecting to cfg server and other CCP2 to cfg proxy.
when I see an agent state in CCP1 it shows fine both in Agents list under the agent group and also in extended monitored state.
But when connected the same workspace to CCP2, the extended monitored state shows fine as CCP1, but the agents listing under the agent group shows just as monitored as opposed to logged in or inbound icons.

Did anyone face this issue with ccpulse? any ideas out there? please let me know

Thanks

Title: Re: CCPUlse icon issue!
Post by: victor on December 03, 2007, 11:50:51 PM

No, I did not notice it yet and we use proxy on several sites.
What version of cfg proxy are you using?

Title: Re: CCPUlse icon issue!
Post by: Daimonas on December 04, 2007, 03:35:32 PM

I tested the senario you refer to, works fine here for Config server and proxy 7.5. Are you sure you have a connection to the T-Server you are trying to get data from on CCP2?

Title: Re: CCPUlse icon issue!
Post by: S on December 04, 2007, 08:03:49 PM

you mean the statserver to which my ccp is connecting to- yes.
We are using the cfg proxy ver 7.2.x

Title: Re: CCPUlse icon issue!
Post by: tony on December 04, 2007, 08:46:36 PM

s - please check your configuration - both TServer and StatServer need to be connected to config/proxy and each of those to each other.