Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tony on December 05, 2007, 07:36:00 PM

Title: CCPulse+ - Filters Capacity?
Post by: tony on December 05, 2007, 07:36:00 PM

Does anyone know if there is any sort of maximum capacity for Filters in the StatServer?  I'm thinking of adding a couple of hundred(!) for use in CCPulse+ (for real-time only - not historical)

Has anyone hit a ceiling in this area?

Ta,

Tony

Title: Re: CCPulse+ - Filters Capacity?
Post by: alex_sydney on December 07, 2007, 11:12:58 AM

Tony,

I don't think the number of filters makes any difference. The number of calculated/collected stats  - this what you've got to watch out. Even in case of a high number of stats, stat server will run fine as long as hardware that it's installed on can handle it.  I have seen a document in Genesys Library/Tech Support site regarding hardware sizing and how to calculate the requirements based on a number of statistics configured within stat server.

On a side note, you would probably need a good PC anyway to run CCPulse client to handle all of those stats/filters  :)

Alex.

Title: Re: CCPulse+ - Filters Capacity?
Post by: mark on December 07, 2007, 01:19:47 PM

We are using a crazy number of filters here, there doesnt seem to be any detrimental effect.

Mark

Title: Re: CCPulse+ - Filters Capacity?
Post by: eugene on December 07, 2007, 07:01:27 PM

Mark, what's crazy?  Couple hundreds?  Just for my reference.

Title: Re: CCPulse+ - Filters Capacity?
Post by: cavagnaro on December 07, 2007, 07:42:47 PM

Filters are loaded when StatServer starts, then if no stat uses it, it will remain sleep. What I will consider is the number of statistics created and customer/applications connecting to each statserver

Title: Re: CCPulse+ - Filters Capacity?
Post by: tony on December 07, 2007, 10:10:24 PM

OK - let's say I need to add in 300 Filters.  Then I need to create a Virtual Queue View/Template showing calls Entering, Distributed and Answered, with and without each Filter.  ...and there are about 300 Virtual Queues.  ...and the StatServer still needs to feed all other current CCPulse+ stat requests...

That's definitely gonna stuff up the StatServer - right?

Sorry - I think I just answered my own question... :)

Tony

Title: Re: CCPulse+ - Filters Capacity?
Post by: cavagnaro on December 07, 2007, 10:50:05 PM

You will need to consider time profiles, time ranges, interval types, etc those kind of details

Title: Re: CCPulse+ - Filters Capacity?
Post by: mark on December 11, 2007, 02:50:08 PM

[quote author=eugene link=topic=2636.msg10338#msg10338 date=1197054087]
Mark, what's crazy?  Couple hundreds?  Just for my reference.
[/quote]

At a quick count, there are around 300-400. In my last place of work there was also a similar amount!