Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Manoj on December 12, 2007, 10:37:02 PM

Title: LCA on Database Server
Post by: Manoj on December 12, 2007, 10:37:02 PM

Hello,

I wanted to know if it is necessary to install LCA on a database server? Our practice is to keep the database server (Microsoft SQL Server) as pristine as possible which means no third party tool. We do monitor our servers and alert the on call person if the box goes down. So if the required monitoring is in place what is the impact of not having LCA installed on the DB server?

Manoj

Title: Re: LCA on Database Server
Post by: cavagnaro on December 12, 2007, 10:47:46 PM

You need to install LCA on where Genesys DBServer is installed, not necesarilly the same PC where the SQL Server resides.

Title: Re: LCA on Database Server
Post by: Manoj on December 12, 2007, 11:01:14 PM

What is the difference? We have all the Genesys databases on SQL Server.

Title: Re: LCA on Database Server
Post by: NDavid on December 12, 2007, 11:19:00 PM

Genesys DB Server is the Genesys deamon that serves as interface between Genesys Apps and RDBMS.
It is recomended that Genesys DB Server processes run on the say SQL Server machine itself. If you do it this way lca is a must (if nothing else to start dbservers via SCI).

Title: Re: LCA on Database Server
Post by: cavagnaro on December 12, 2007, 11:19:58 PM

Genesys DBServer is a Genesys component which uses a DAP component to conect to a DB Server (Oracle, SQLServer, Informix, DB2 or Sybase).

Your DBServer (Database server = Oracle, SQLServer, Informix, DB2 or Sybase) is what you have on your physical space, the CPU. It is how you call it.

So :

Genesys DBServer will connect to a DataBase Server (CPU) using configuration given on Genesys DAP.

Genesys DBServer > Genesys DAP > SQL Server

LCA (Local Control Agent) will basically monitor and control the Genesys DBServer (stop/start/status).

Title: Re: LCA on Database Server
Post by: Manoj on December 12, 2007, 11:24:07 PM

Thanks guys. So basically unless the Genesys DBServer is the same as SQL Server box we do not need LCA on the SQL Server box. Correct?

Title: Re: LCA on Database Server
Post by: cavagnaro on December 12, 2007, 11:37:48 PM

Yes, your SQL Server can be on CPU A totally alone and Genesys DBServer on CPU B WITH LCA installed.

Title: Re: LCA on Database Server
Post by: unfaced on December 13, 2007, 07:56:02 AM

customers of my company often install LCA on the DB Hosts (CPU) to monitor the network connection between the Genesys Hosts and the DB Hosts. They do this like a backup Host Controll - but like Tony said is not necessary  8)

Title: Re: LCA on Database Server
Post by: Manoj on December 13, 2007, 09:13:35 PM

Thank you very much guys for your quick responses.